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Terms & Conditions

Last Updated: January 07, 2026

1. General Provisions

1.1 Nature of Services

RaidLine.com ("Platform", "we", "our") operates as an intermediary marketplace connecting buyers with sellers of in-game goods and services. WE DO NOT OWN, CREATE, OR GUARANTEE THE AVAILABILITY OF ANY IN-GAME ITEMS OR SERVICES. Our role is strictly limited to facilitating transactions and providing platform infrastructure.

1.2 Acceptance of Terms

BY CLICKING "I AGREE", REGISTERING AN ACCOUNT, OR USING ANY PART OF THIS PLATFORM, YOU IRREVOCABLY ACCEPT ALL TERMS HEREIN. These terms constitute a legally binding contract. If you do not agree, you must immediately cease all use of the Platform.

IMPORTANT: Challenging these terms after making a purchase, receiving services, or after 48 hours of account registration is strictly prohibited and will not be considered.

1.3 Definitions

"Buyer" - Any user purchasing goods or services through the Platform

"Seller" - Provider of in-game goods, boosting services, or currency

"Order Confirmation" - The moment when payment is successfully processed by our payment processor, regardless of email delivery

"Service Commencement" - Any of the following: (a) booster logs into provided account, (b) in-game contact is established, (c) 2 hours after Order Confirmation, whichever occurs first

"Digital Goods" - All in-game items, currency, accounts, and services that exist only in digital form

2. Registration and Account Security

2.1 Registration Requirements

Users must provide accurate, current, and complete information. Providing false information is grounds for immediate account termination without refund.

2.2 Account Security - Critical Provisions

YOU ARE SOLELY AND EXCLUSIVELY RESPONSIBLE FOR:

Maintaining the confidentiality of your credentials
All activities occurring under your account
Any losses resulting from unauthorized access
Account compromises due to phishing, social engineering, or credential sharing

WE EXPLICITLY DISCLAIM ALL LIABILITY FOR:

Unauthorized account access, regardless of cause
Data breaches caused by third-party attacks
Losses from account sharing or credential theft
Consequences of using the same password on multiple platforms

BY USING THIS PLATFORM, YOU ACKNOWLEDGE THAT:

Cybersecurity is a shared responsibility
No system is 100% secure
You waive any claims against RaidLine.com for security incidents beyond our direct control

2.3 Two-Factor Authentication

While we offer 2FA, enabling it is your responsibility. We are not liable for losses on accounts without 2FA enabled.

3. Order Process and Contract Formation

3.1 Binding Contract Formation

A BINDING CONTRACT IS FORMED IMMEDIATELY UPON SUCCESSFUL PAYMENT PROCESSING, regardless of:

Email confirmation delivery
Your review of the final order details
Any subsequent communication

Once payment is processed, you cannot claim you did not intend to complete the purchase.

3.2 Order Details Verification

IT IS YOUR SOLE RESPONSIBILITY TO:

Verify all order details before payment
Ensure account credentials are correct
Review service descriptions thoroughly
Understand delivery timeframes

We are not responsible for errors in information you provide.

3.3 Account Credentials for Services

FOR SERVICES REQUIRING ACCOUNT ACCESS:

You authorize us to share your credentials with assigned service providers
You acknowledge this violates most game Terms of Service
You accept all risks of account penalties or bans
NO REFUNDS will be issued for accounts banned during or after service delivery

4. Payment Terms - Critical Provisions

4.1 Payment Finality

ALL PAYMENTS ARE FINAL UPON PROCESSING. By submitting payment, you acknowledge that:

You have read and understood the product/service description
You accept all terms and risks
You waive any right to payment reversal except as explicitly stated in Section 6

4.2 Chargebacks and Payment Disputes

INITIATING A CHARGEBACK OR PAYMENT DISPUTE IS STRICTLY PROHIBITED and constitutes a material breach of this agreement.

IF YOU INITIATE A CHARGEBACK:

Your account will be permanently banned
You forfeit all purchased goods and services
You will be liable for:
- Full order value
- All chargeback fees (typically $25-100)
- Our legal costs and administrative fees
- Any additional damages
We reserve the right to pursue legal action
We may report the incident to fraud prevention databases

You must use our internal dispute resolution process before any payment dispute.

4.3 Third-Party Payment Fees

ALL FEES IMPOSED BY PAYMENT PROCESSORS, BANKS, OR GATEWAYS ARE YOUR RESPONSIBILITY, including:

Currency conversion fees
International transaction fees
Payment processing fees
Refund processing fees

5. Delivery of Goods and Services

5.1 Delivery Timeframes

Estimated delivery times are APPROXIMATIONS ONLY and not guarantees. We are not liable for delays caused by:

Game server downtime
Seller availability
Technical issues
Force majeure events
Your unavailability

5.2 Service Completion Definition

A SERVICE IS DEEMED 100% COMPLETE WHEN:

All criteria explicitly stated in the service description are met, AND
The booster confirms completion in our system, OR
You confirm completion, OR
72 hours pass after alleged completion without dispute

NOTHING BEYOND THE EXPLICIT SERVICE DESCRIPTION IS INCLUDED. You cannot demand:

Additional in-game items not listed
Extra gameplay time
Specific methods or routes
Additional services not purchased

5.3 Your Obligations During Service Delivery

YOU MUST:

Be available for coordination as reasonably required
Provide accurate account information
Not access the account during boosting (if applicable)
Not change passwords during service delivery
Respond to booster communications within 12 hours

Failure to meet these obligations voids any refund claims.

5.4 Marketplace Commissions

When delivery occurs via in-game marketplaces/auction houses, YOU PAY ALL MARKETPLACE FEES. These fees are in addition to the purchase price.

6. Refunds and Cancellations - Strict Limitations

6.1 Refund Eligibility - Narrow Window

REFUNDS ARE ONLY AVAILABLE IF ALL CONDITIONS ARE MET:

Before Service Commencement (Full Refund Possible):

Request submitted in writing via our system
Service has not commenced (see definition in Section 1.3)
Less than 24 hours since Order Confirmation
Minus any payment processing fees (typically 3-5%)

After Service Commencement (Very Limited Refunds):

Refunds are DISCRETIONARY and evaluated case-by-case
Maximum refund = (Total Price) × (Percentage Incomplete)
Minimum completion charge: 30% even if service just started
Burden of proof for non-completion is on the buyer

6.2 Non-Refundable Situations - Absolute Bars

NO REFUNDS UNDER ANY CIRCUMSTANCES FOR:

Digital Goods Once Delivered - Including in-game currency, items, accounts, or access codes once transferred
Account Penalties - Bans, suspensions, or penalties from game developers
Buyer's Remorse - Changed mind, found cheaper elsewhere, no longer need
Change in Game Mechanics - Nerfs, buffs, meta changes, game updates
Completed Services - Services meeting the description criteria
Personalized/Custom Services - Character customization, account configuration, custom boosts
Buyer-Caused Issues:
- Incorrect account credentials provided
- Account access lost due to buyer's actions
- Buyer logged in during boosting
- Buyer changed password
- Buyer failed to respond to coordination attempts
Timing Issues:
- Longer than 7 days since service completion
- More than 48 hours after delivery of digital goods
Subjective Complaints:
- "I expected more"
- "Quality not as expected" (if description criteria met)
- "Took too long" (within stated timeframe)

6.3 Partial Refund Calculation

IF ELIGIBLE FOR PARTIAL REFUND (Rare):

Refund = (Total Paid) × (Percentage Incomplete) - Processing Fees

Where:

Percentage Incomplete is determined solely by RaidLine.com
Minimum 30% completion charge applies always
Processing fees are non-refundable (3-5% of transaction)

Example: $100 service, 70% complete:

Refund = ($100 × 30%) - $4 = $26

6.4 Refund Processing

IF REFUND IS APPROVED:

Processed only to original payment method
YOU PAY ALL ASSOCIATED FEES:
- Payment gateway refund fees
- Currency conversion fees (both ways)
- Bank transfer fees
- Any other third-party fees
Processing time: 5-30 business days (we cannot expedite)
You receive net amount after all fee deductions

6.5 Service Guarantee Limitations

WE GUARANTEE:

Services will be attempted by qualified sellers
Transactions are monitored for fraud

WE DO NOT GUARANTEE:

Specific completion timeframes
Account immunity from bans
In-game outcomes or results
Seller availability at specific times
Game server stability

7. Liability and Risk Allocation

7.1 Account Bans and Game Developer Actions - Critical Disclaimer

BY USING OUR SERVICES, YOU EXPLICITLY ACKNOWLEDGE AND ACCEPT:

Most game developers prohibit:
- Account sharing
- Buying in-game currency or items for real money
- Using boosting services
- Third-party assistance
These activities violate most games' Terms of Service
Game developers may impose penalties including:
- Temporary bans
- Permanent account bans
- Item/currency removal
- Rank resets
- Other punitive actions
RaidLine.com is NOT responsible for ANY penalties, including but not limited to:
- Account bans of any duration
- Loss of in-game progress
- Loss of purchased items
- Loss of account value
- Reputational damage in the game community
We take protective measures (VPN, security protocols) BUT THESE DO NOT GUARANTEE SAFETY
BY PROCEEDING, YOU:
- Accept full risk of game developer penalties
- Waive all claims against RaidLine.com for such penalties
- Acknowledge you may lose your account permanently
- Understand no refund is available if banned

IF YOU ARE NOT WILLING TO ACCEPT THESE RISKS, DO NOT USE OUR SERVICES.

7.2 Limitation of Liability - Comprehensive Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

OUR TOTAL LIABILITY TO YOU SHALL NEVER EXCEED:

The amount you paid for the specific transaction at issue, OR
$50 USD,
Whichever is LESS

WE ARE NOT LIABLE FOR:

Direct damages: Lost profits, lost data, lost opportunities
Indirect damages: Consequential, incidental, punitive damages
Game-related losses: Account value, in-game items, character progression
Third-party actions: Game developers, payment processors, sellers
Technical issues: Server downtime, bugs, glitches, data loss
Security incidents: Hacks, data breaches, unauthorized access (unless proven to be caused by our gross negligence)
Service quality: Seller performance, delivery delays, miscommunications

7.3 Buyer's Assumption of Risk

YOU EXPLICITLY ASSUME ALL RISKS ASSOCIATED WITH:

Violating game Terms of Service
Account sharing
Purchasing digital goods
Service quality and outcomes
Technical compatibility
Game updates affecting services
Market value changes

This is not an exhaustive list. If in doubt, do not proceed.

7.4 No Warranties

WE PROVIDE SERVICES "AS IS" WITHOUT WARRANTIES OF ANY KIND:

No warranty of merchantability
No warranty of fitness for particular purpose
No warranty of non-infringement
No warranty of uninterrupted service
No warranty of error-free operation

7.5 Force Majeure

We are not liable for failure to perform due to:

Natural disasters
War, terrorism, civil unrest
Government actions or regulations
Internet outages
Power failures
Cyber attacks (DDoS, hacking)
Game developer actions (shutdowns, updates)
Payment processor failures
Any event beyond our reasonable control

8. Prohibited Conduct and Account Termination

8.1 Strictly Prohibited Activities

THE FOLLOWING ARE ABSOLUTELY PROHIBITED:

Fraud and Misrepresentation:
- Chargebacks or payment disputes
- False claims of non-delivery
- Providing false information
- Identity misrepresentation
Technical Abuse:
- Using bots, scripts, or automated tools
- Attempting to hack or breach security
- DDoS attacks or similar disruptions
- Exploiting bugs or vulnerabilities
Content Theft:
- Copying site content without permission
- Scraping data or listings
- Reverse engineering
- Trademark/copyright infringement
Account Abuse:
- Creating multiple accounts to exploit promotions
- Account sharing (your RaidLine account)
- Buying/selling RaidLine accounts
- Circumventing bans
Malicious Actions:
- False reviews or ratings
- Harassment of sellers or staff
- Spam or unsolicited messages
- Attempting to conduct transactions outside the platform

8.2 Consequences of Violations

VIOLATIONS RESULT IN IMMEDIATE:

Account termination without warning
Forfeiture of all pending orders (no refunds)
Forfeiture of account balance
Ban from all RaidLine.com services
Legal action if warranted
Reporting to law enforcement if criminal activity suspected

YOU WILL ALSO BE LIABLE FOR:

Our damages and losses
Legal fees and costs
Investigative costs
Third-party claims arising from your actions

8.3 Investigation and Evidence

We reserve the right to:

Investigate suspected violations
Suspend accounts pending investigation
Cooperate with law enforcement
Retain evidence of violations
Share information about violations with third parties as legally permitted

You agree not to interfere with investigations.

9. Intellectual Property

9.1 Platform IP Ownership

ALL CONTENT ON THIS PLATFORM IS PROTECTED BY COPYRIGHT:

Site design, layout, and code
Logos, trademarks, and branding
Text, images, graphics, videos
Product descriptions
User interface elements

9.2 Restrictions on Use

YOU MAY NOT:

Copy, reproduce, or distribute any content
Use content for commercial purposes
Modify, adapt, or create derivative works
Frame or mirror any part of the site
Use automated tools to extract content
Remove copyright or proprietary notices

Violation will result in legal action.

9.3 Limited License

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform strictly for personal purchases. This license terminates automatically if you violate these terms.

10. Data Protection and Privacy

10.1 Data Collection

We collect personal data including: name, email, payment information, IP address, device information, browsing data, and communications.

10.2 Data Use

YOUR DATA IS USED FOR:

Processing transactions
Fraud prevention
Service delivery
Customer support
Marketing (you may opt out)
Legal compliance

10.3 Data Sharing

WE MAY SHARE YOUR DATA WITH:

Service providers and sellers (as necessary)
Payment processors
Fraud prevention services
Law enforcement (when required)
Business partners (with consent)

10.4 Data Security Disclaimer

WHILE WE IMPLEMENT SECURITY MEASURES:

No system is completely secure
We cannot guarantee absolute security
You are responsible for protecting your credentials
We are not liable for breaches caused by third parties

10.5 Data Rights

You may request access, correction, or deletion of your data, subject to:

Our legal obligations to retain data
Completion of all contractual obligations
Our legitimate business interests

10.6 Cookies and Tracking

We use cookies and similar technologies. By using the site, you consent to their use. See our Cookie Policy for details.

11. Dispute Resolution

11.1 Mandatory Pre-Arbitration Negotiation

BEFORE INITIATING ANY LEGAL ACTION, YOU MUST:

Submit a written complaint via [email protected] containing:
- Detailed description of the issue
- Order number(s) involved
- Specific remedy sought
- Supporting evidence
Allow us 30 calendar days to investigate and respond
Engage in good-faith negotiations for 15 additional days

FAILURE TO COMPLETE THIS PROCESS WILL RESULT IN DISMISSAL OF ANY LEGAL CLAIM.

11.2 Binding Arbitration Clause

BY AGREEING TO THESE TERMS, YOU AGREE THAT:

All disputes shall be resolved through binding arbitration, not court litigation
You waive your right to:
- Jury trial
- Class action participation
- Public court proceedings
Arbitration shall be:
- Conducted under AAA ICDR + online arbitration
- Located in [City, Country of RaidLine registration]
- Conducted in Ukrainian
- Individual only (no class arbitration)
Arbitration costs:
- Each party bears their own legal costs
- Arbitration fees split equally
- Losing party may be required to pay prevailing party's costs (arbitrator's discretion)
Arbitrator's decision is final and binding with very limited appeal rights

11.3 Small Claims Exception

You may pursue claims in small claims court if the claim qualifies and remains in small claims court.

11.4 Injunctive Relief

We reserve the right to seek injunctive relief in court for:

Intellectual property violations
Security breaches
Violations of prohibited conduct

11.5 Governing Law

These terms are governed by the laws of Ukraine, excluding conflict of law principles.

11.6 Jurisdiction

Exclusive jurisdiction: Courts of [Kharkiv, Ukraine] for any matters not subject to arbitration.

11.7 Statute of Limitations

YOU MUST BRING ANY CLAIMS WITHIN 6 MONTHS of the issue arising. After 6 months, claims are forever barred.

12. Modification of Terms

12.1 Right to Modify

WE RESERVE THE UNCONDITIONAL RIGHT TO MODIFY THESE TERMS AT ANY TIME for any reason, including:

Legal compliance
Business policy changes
Product/service changes
Risk management

12.2 Notice of Changes

Changes will be effective immediately upon posting. We will provide notice via:

Email to registered users
Prominent banner on the website
Announcement in Discord/Telegram

However, you are responsible for regularly reviewing these terms.

12.3 Acceptance of Changes

Continued use of the Platform after changes constitutes acceptance. If you do not agree:

Stop using the Platform immediately
Contact support to close your account
Pending orders may be completed under prior terms (our discretion)

12.4 No Retroactive Application

Changes do not apply retroactively to disputes that arose before the change, unless legally required.

13. Miscellaneous Provisions

13.1 Entire Agreement

These terms constitute the entire agreement between you and RaidLine.com. They supersede all prior agreements, communications, and understandings.

13.2 Severability

If any provision is found invalid or unenforceable, the remaining provisions remain in full effect. The invalid provision will be modified to the minimum extent necessary to make it enforceable.

13.3 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or any other provision. Waivers must be in writing.

13.4 No Agency

No agency, partnership, joint venture, or employment relationship is created by these terms. You may not bind us to any obligation.

13.5 Assignment

You may not assign your rights or obligations under these terms. We may assign these terms to any successor or affiliate without notice.

13.6 Survival

Provisions that by their nature should survive termination will survive, including: liability limitations, dispute resolution, intellectual property, and indemnification obligations.

13.7 Language

The Ukrainian version of these terms controls. Translations are for convenience only. In case of conflicts, Ukrainian prevails.

13.8 Headings

Section headings are for convenience only and do not affect interpretation.

13.9 Independent Contractor Status

Sellers, boosters, and suppliers are independent contractors, not our employees or agents. We are not responsible for their actions beyond our role as platform operator.

14. Indemnification

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS RaidLine.com, its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

Your violation of these terms
Your violation of any game Terms of Service
Your violation of any law or regulation
Your infringement of third-party rights
Your negligence or willful misconduct
Content you submit to the Platform
Your use of purchased services or goods
Chargebacks or payment disputes you initiate
False or fraudulent claims you make

This indemnification survives termination of your account and these terms.

15. Contact Information and Support

15.1 Company Information

Legal Name: RAIDLINE

For legal inquiries only: Available upon written request to [email protected]

15.2 Customer Support

Primary Contact: [email protected]
Telegram: @raidline_com
Discord: raidline

15.3 Support Hours

3:00 AM - 7:00 PM EST (Eastern Time, USA)
9:00 AM - 1:00 AM CET (Central European Time)
9:00 AM - 1:00 AM MSK (Moscow Time)
9:00 AM - 1:00 AM EET (Eastern European Time / Kyiv)

Response times: 1-48 hours depending on complexity and volume. Inquiries outside business hours are processed on the next business day.

15.4 Emergency Contact

For critical issues only (account security, payment fraud): Expedited review within 4 hours during business hours.

16. Special Notices

16.1 Notice to Minors

IF YOU ARE UNDER 18 YEARS OF AGE: You may not use this Platform without verifiable parental consent. We may request proof of age or parental consent at any time.

16.2 Banned Regions

We provide services to all countries unless prohibited by international law.

16.3 Tax Responsibility

You are solely responsible for any taxes arising from your purchases, including sales tax, VAT, GST, or other applicable taxes.

16.4 Price Changes

Prices are subject to change without notice. The price shown at Order Confirmation is the binding price, regardless of subsequent changes.

16.5 Promotional Terms

All promotions, discounts, and special offers:

Are subject to specific terms announced with each promotion
Cannot be combined unless explicitly stated
May be revoked for abuse or violations
Are limited to one per customer unless stated otherwise

17. ACKNOWLEDGMENT AND ACCEPTANCE

BY USING THIS PLATFORM, YOU ACKNOWLEDGE:

✓ You have read these terms in full
✓ You understand all provisions, including liability limitations and dispute resolution
✓ You accept all risks associated with using our services
✓ You understand that purchasing boosting services or in-game currency violates most games' Terms of Service
✓ You accept the risk of account bans or penalties
✓ You waive the right to chargebacks and agree to internal dispute resolution
✓ You agree to binding arbitration
✓ You understand refunds are strictly limited
✓ You accept these terms are subject to change

IF YOU DO NOT AGREE, EXIT THE PLATFORM IMMEDIATELY.

Effective Date: January 07, 2026
Last Modified: January 07, 2026
Version: 2.0