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Terms & Conditions

General Provisions

RaidLine.com is a reliable guarantor of transactions, providing security and honesty between visitors of the site and sellers of in-game goods and services, as well as suppliers of in-game items and currency. RaidLine acts as an intermediary, controlling the quality of transactions, but is not the owner of the goods or services posted on raidline.com.

Terms

Guarantees:

  • RaidLine  is the guarantor of all transactions on the platform. RaidLine.com staff monitors the safety, quality and reliability of each transaction.

Users:

  • Customers (buyers) — users of the site who order goods and services through the platform.
  • Sellers — individuals who provide in-game goods and/or boosting services for sale.
  • Suppliers — players who earn in-game currency on their own and sell it through RaidLine.com.
  • Boosters — experienced players, professional cyber athletes, mentors and opinion leaders who provide services to help you pass difficult in-game content.

Use of this site implies automatic agreement to the terms and conditions of the user agreement. By making a purchase on RaidLine.com, you acknowledge that you have read and agree to these terms and conditions. Challenging the terms and conditions after making a purchase is not allowed.

Registration on the site

Registration and account creation procedure

To use all the functions of RaidLine.com you need to register and create a personal account. Registration is carried out as follows:

  1. Go to the main page of the website and click on the “Registration” button.
  2. Fill in the required fields in the registration form with valid information, including but not limited to your name, e-mail address and password.
  3. After completing the form, click the “Create Account” button. A registration confirmation will be sent to the email address provided.
  4. Follow the instructions in the email you receive to complete the account activation process.

Requirements for the provision of correct data by the user

When registering on the site, you agree to provide complete and accurate data. Incorrect or incomplete information may cause problems with the use of your account, including but not limited to delays in processing orders or in identifying your account. If your information changes, it is your responsibility to update the information in your account immediately.

Account Security Policy and Responsibility for Transferring Data to Third Parties

RaidLine.com makes every effort to provide up-to-date and reliable security for your data. We use advanced encryption technology and security measures to prevent unauthorized access to your account and data. However, you are solely responsible for the security of your credentials, including your password.

We recommend that you do not share your account information with third parties and avoid using the same password across platforms. If your credentials are leaked due to negligence or security breach, all consequences will be on you.

RaidLine.com and its employees will not be liable for any loss or damage resulting from unauthorized access to your account, including but not limited to hacking or attacks on the site. You agree that in the event of any leakage of your data caused by external factors such as cyber-attacks, such events are entirely your responsibility.

We strongly recommend that you change your password regularly and use two-factor authentication to enhance the security of your account.

Subject of the agreement

Description of goods and services offered by the online store

Online store RaidLine.com offers a wide range of goods and services related to gameplay in various online games. The goods and services offered include:

  1. In-game items:

    • Items used by players in game worlds such as weapons, armor, resources, cosmetic items, and other items that can enhance the game experience.
    • Unique in-game items that provide players with special features or benefits.

  2. Boosting Services:

    • Services to level up a character, achieve specific in-game goals, or complete challenging in-game tasks (e.g., raids, dungeons).
    • Services provided by professional players (boosters) who help customers achieve high scores in games.

  3. Counseling and training:

    • Individual or group sessions with experienced players who teach clients the strategic thinking, tactics and skills needed to succeed in the game.

All products and services featured on the site are available for purchase and are subject to change or update based on current offers and availabilit.

Rules for the use of information posted on the site (products, descriptions, images)

All material on the RaidLine.com website, including but not limited to text, images, graphics, video and other content, is protected by copyright and is the property of RaidLine.com or its contractors. You agree that:

  1. Use of Content:

    • You may view, copy and use information from the site solely for your personal, non-commercial purposes.
    • You may not use material from the site for commercial purposes without the prior consent of RaidLine.com. This includes, but is not limited to, copying, distributing, publishing or posting material on other resources.

  2. Product descriptions:

    • All product and service descriptions are accurate at the time of publication; however, RaidLine.com does not guarantee their absolute accuracy, completeness or currency. We reserve the right to make changes to product descriptions, prices and availability without notice.

  3. Product Images:

    • Images of products and services posted on the site may not correspond to the actual appearance of the products offered. This may be due to display on different devices and screens. We recommend referring to product descriptions for more accurate information.

  4. Responsibility for use of information:

    • You assume responsibility for your use of the information on the site. RaidLine.com is not responsible for any damages resulting from the use or inability to use the materials on the site.

Order placement procedure

The process of selecting products and adding them to the cart

  1. Product selection:

    • Visitors to the site can browse the available products and services using the navigation menu, filters and categories for easy search.
    • When selecting an item, click on the product name or image to be taken to a detailed description page with information about the product, its features, price and availability.

  2. Adding to cart:

    • To add an item to your cart, select the desired quantity and click “Add to Cart” button.
    • After adding an item to cart, a notification of successful addition will appear and the user will be redirected to the cart page where he/she can view all added items.
    • The user can continue selecting items or proceed to checkout by clicking on the “Checkout” button.

Order confirmation rules

  1. Order placement:

    • After clicking on the “Checkout” button, the user will be redirected to the checkout page where he/she must fill in the shipping and payment information, including name, email address and other required details.
    • The user should carefully read the total amount including all taxes and fees before confirming the order.

  2. Order Confirmation:

    • After filling in all mandatory fields, the “Confirm Order” button should be clicked. An order confirmation with purchase details will be sent to the specified e-mail address.
    • The order is considered confirmed only after the user receives a confirmation e-mail. In the absence of such a letter, the user must contact the site support to clarify the status of the order.

Possible order changes and cancelations

  1. Order changes:

    • The user can make changes to an order until the order is confirmed. This includes changing the quantity of items, removing items from the cart or adding new items.
    • Once the order has been confirmed, changes can only be made in consultation with RaidLine.com support. In such cases, the user should contact support as soon as possible.

  2. Order Cancellation:

    • The user has the right to cancel the order within 24 hours of confirmation. For this purpose, it is necessary to contact support and provide the order number.
    • After 24 hours, canceling an order may not be available, especially if the order has already been processed or fulfilled. In such cases, it is only possible to return or exchange goods in accordance with the established rules.

  3. Refunds and exchanges:

    • All returns and exchanges are governed by separate policies that may be available on the website. It is the user's responsibility to familiarize themselves with these policies prior to placing an order.
    • If a customer of the site initiates a refund, in such case, if the refund requires payment of fees to payment systems, banks or payment gateways, etc., all costs shall be borne in full by the buyer.

Payment for goods and services

Payment Methods

RaidLine.com offers several convenient ways to pay for goods and services to ensure a comfortable and secure process for all customers:

  1. Online Payment:

    • Customers can utilize a variety of electronic payment systems for instant payment. Available systems may include:
      • Credit and debit cards: Visa, MasterCard and other international cards.
      • E-wallets: PayPal, ЮMoney and others.
      • Cryptocurrencies: Possibility to pay with popular cryptocurrencies (e.g. Bitcoin, Ethereum) if provided at the time of order placement.

  2. Cash on Delivery:

    • In some cases, the option of cash on delivery is available, where the customer pays for the goods upon receipt. The terms of cash on delivery are specified separately and depend on the specific product and delivery region.

  3. Installment payment:

    • In case of large purchases, an installment plan may be available. Customers can choose a suitable installment plan that allows them to spread the payments over several months. The terms of the installment plan must be agreed with support and clearly stated at the time of ordering.

Terms of payment

  1. Full/partial prepayment:

    • All goods and services must be paid for in full before delivery or provision, unless otherwise stated on the website.
    • For some services, a partial prepayment may be provided which fixes the order and the remaining balance is payable before the service is performed.

  2. Payment Deadlines:

    • Customers are required to make payment within 24 hours of order confirmation. If payment is not made within the specified time frame, the order may be canceled.
    • In case the installment payment method is chosen, the customer will be given clear deadlines for each payment.

  3. Currency:

    • All payments on the website are made in the main currency set for this online store. Customers can be informed about the possibility of currency conversion when using certain payment systems.
    • When selecting a payment method, customers can familiarize themselves with the current exchange rate and conversion terms.

Delivery of goods

Delivery Methods

RaidLine.com offers a variety of delivery methods for goods and services to ensure maximum convenience for customers:

  1. Delivery via in-game mail:

    • In-game goods and services can be delivered through the game's in-game mail system. Once an order is confirmed, the customer is notified that the item has been shipped. In-game mail allows for convenient and secure receipt of items without worrying about the risks associated with exchanges. Customers can track receipt status through the in-game menu.

  2. In-Game Personal Exchange / In-Game Service Provisioning:

    • For services such as boosting or other in-game interactions, experienced boosters will contact the customer directly in-game to arrange in-person exchanges and/or provide services. Customers should be prepared to provide their in-game location and a time when they can meet to fulfill and/or finalize the transaction. This maximizes the safety and comfort of the service.
    • A service is considered fully completed when all conditions stated in the product card description are met and/or fulfilled, or as agreed upon with site support staff, if such arrangements have taken place.
    • Anything not stated in the service description is not part of the transaction. You may not require boosters or RaidLine.com administration to perform anything that is not actually in the description of the specific service you purchased.

  3. Delivery via a trading platform:

    • In some games, it is possible to use the built-in marketplace (auction) to obtain items. Customers will be able to purchase items directly from sellers and the order will be automatically added to their inventory. This method ensures that all items meet the stated specifications and prices. The commission of the marketplaces is paid by the customer.

  4. Courier service:

    • Delivery is done through reliable courier companies that guarantee fast and safe delivery of items to the customer's address. Courier service provides the ability to track the parcel at all stages of delivery.

  5. Self-carriage:

    • Customers can choose the option of self-removal of goods from our delivery point. In this case, users are required to specify the time and date when they plan to pick up the order and provide the necessary information to identify it

  6. Mail:

    • For customers who prefer traditional shipping methods, shipping via postal services is available. Delivery times and costs depend on the method selected and the region of shipment.

Cost and terms of delivery of goods

  1. Delivery cost:

    • Shipping cost depends on the selected delivery method and region. All current rates are listed on the website in the checkout section. There may be special offers and promotions that can reduce the cost of delivery.
    • In some cases, delivery may be free of charge for orders of a certain amount. Conditions of free delivery will be specified on the site.

  2. Delivery times:

    • Delivery times depend on the shipping method and can vary from a few hours to several months. When placing an order, the customer will be informed of the estimated delivery time.
    • It is important to note that delivery times may be extended on holidays or in case of unforeseen circumstances (e.g. weather conditions, traffic congestion of transportation companies, etc.).

Liability for damage or loss of goods in transit

  1. Damage Liability:

    • RaidLine.com provides a high degree of packaging and protection of goods prior to shipment, but is not responsible for damage that may have occurred due to courier services or postal companies during transportation.
    • In case of receiving goods with obvious signs of damage, the customer should immediately contact customer service to file a proper complaint and return the goods.

  2. Liability for loss:

    • In case of loss of goods in transit, the customer must contact RaidLine.com support. We will assist in tracing the package and interacting with the shipping company.
    • However, if the item was shipped using a method that does not provide tracking capabilities (such as regular mail), the customer is responsible for the loss of the item.

  3. General Conditions::

    • All disputes related to damage or loss of goods in transit are governed by the laws of the country where the delivery is made. We recommend that customers carefully check the condition of the goods received and keep all accompanying documents.

Return and exchange of goods and services

Terms of return and change of services

  1. Refunds and cancellation of services prior to the commencement of the service:

    • Customer is entitled to a full refund for services if a cancellation request is submitted prior to the start of the service. Confirmation of the start of the service will be based on RaidLine.com's internal system, as well as on communications between the client and the performer (booster or service provider).

  2. Partial refund for services:

    • If a service has already started but has not been completed, the client may request a partial refund. In this case, the refund amount is calculated proportionally to the amount of services already provided, and each specific situation is considered individually by RaidLine.com support staff.
    • If the service has been fully rendered, no refund will be provided.

Terms of return and exchange of goods / services

  1. Terms of return and condition of goods:

    • Physical goods may be returned or exchanged within 14 calendar days of receipt, provided the item has not been used, and has retained its original condition, including packaging and all related materials.
    • In-game and digital goods are non-refundable, unless the goods were not delivered due to technical reasons independent of the customer. In case of such situations, the customer must contact customer support within 24 hours of purchase.

  2. Refund procedure:

    • Refunds are made only to the payment system from which the original payment was made. All commissions of payment systems, gateways, as well as bank charges for refunds are at the expense of the client.
    • Refund terms depend on the selected payment system and may take from 5 to 30 business days from the date of refund approval by RaidLine.com staff.

Exceptions to the return and exchange policy

  1. Digital Goods:

    • All digital goods, including in-game currency, items and accounts, are not eligible for return or exchange if they have been delivered to the customer in accordance with the terms of the order. This exception is due to the inability to guarantee the return of the item without using it.

  2. Personalized Orders:

    • Personalized services, such as boosting or customization of game characters, are non-refundable, as they are provided based on individual customer requests and cannot be cancelled without prejudice to the performer.

  3. Other exceptions:

    • Return or exchange of goods may not be possible for some categories, which are regulated by law, or technical limitations of the game platform. All exceptions are clearly stated in the product or service description on RaidLine.com.

RaidLine.com Advocacy

  1. Refusal of Refunds:

    • RaidLine.com reserves the right to refuse to refund or exchange a product or service if the customer has failed to comply with the terms and conditions set forth in this agreement, or if fraud or misuse of the return system is suspected.

  2. Commissions and Fees:

    • All commissions and fees associated with refunds are the responsibility of the customer. RaidLine.com is not responsible for fees and commissions of third parties, including but not limited to payment processors, banks and gateways.

Responsibility of the parties

Responsibility of the online store RaidLine.com for the quality of goods and provision of services

  1. Quality of goods and services:

    • RaidLine.com undertakes to provide services and deliver goods in full compliance with their descriptions on the website. All goods and services are checked for quality and conformity with the stated characteristics. Vendors, suppliers and boosters on the RaidLine.com platform are vetted to ensure a high level of service.

  2. Customer Support:

    • In case of any questions or complaints regarding the quality of goods and services provided, customers can contact RaidLine.com support team. Each situation will be considered individually and necessary actions will be taken to resolve the issues in accordance with the terms of the user agreement.

  3. Limitation of Liability for Third Party Actions:

    • RaidLine.com does not own or manufacture in-game goods and services. The platform acts as a guarantor of transactions between sellers and buyers. Sellers and boosters are responsible for the quality of goods and services, but​​​​​​​ RaidLine.com guarantees the honesty and safety of all transactions using modern security methods.

Buyer's responsibility for the correct use of the site and the accuracy of the data provided

  1. Rules for the use of the site:

    • Buyers are required to use the​​​​​​​ RaidLine.com website in accordance with its terms and conditions. Any actions aimed at fraud, manipulation or disruption of the site are strictly prohibited. If such actions are detected, RaidLine.com has the right to block the user's account and refuse to provide services without refund.

  2. Providing accurate data:

    • Customers are required to provide only accurate and truthful data when registering, placing an order and performing any other operations on the site. RaidLine.com is not responsible for consequences caused by incorrect or false information provided by the user. This includes incorrect account information, payment information, contact information and any other data necessary to provide services or deliver goods, items and/or currency.

  3. Prohibited Activities:

    • Buyers are prohibited from transferring their account data to third parties, except when necessary to perform a service as specified in the order. Any transfer of data is at the buyer's own risk.

Limitation of liability for possible damages resulting from the use of the site

  1. Limitation of liability for account blocking:

    • Many game developers prohibit the provision of in-game services and/or the sale of in-game goods, as well as the transfer of access to a personal account to third parties. RaidLine.com only helps the customer of the site to get what they want, but is not responsible for the consequences if the buyer violates the user agreement with the game developers. In particular, RaidLine.com is not responsible for blocked accounts resulting from violations of the game rules.

  2. Measures to protect accounts:

    • RaidLine.com takes all possible measures to reduce the risks of blocking game accounts, including the use of VPN, remote access and other procedures aimed at protecting the client. However, the client is aware of and accepts the possible risks associated with the transfer of the account to third parties and is fully responsible for possible sanctions imposed by game developers.

  3. Disclaimer of Liability for Losses:

    • RaidLine.com is not liable for any damages, direct or indirect, resulting from the use of the site or services provided. This includes losses caused by account blocking, loss of in-game items, currency, or other sanctions imposed by game developers.

  4. Force Majeure:

    • RaidLine.com is not responsible for the inability to fulfill obligations due to force majeure circumstances such as technical failures, third party actions or any other situations that are beyond the control of the platform.

Final Terms

  • By using the​​​​​​​ RaidLine.com website, the buyer agrees that the platform is not responsible for violating the rules of the games introduced by the developers and is aware of all the risks associated with the transfer of accounts or the use of in-game services.
  • RaidLine.com takes all possible measures to ensure data security and fulfillment of obligations, but limits its liability in cases stipulated in this user agreement.

Confidentiality and processing of personal data

Procedure for collection, storage and processing of personal data

  1. Data collection:

    • RaidLine.com collects users' personal data as part of their voluntary submission when registering on the site, placing orders, interacting with support or participating in promotions. Personal data includes, but is not limited to: first name, last name, contact information, payment information, IP address and any other information necessary to perform the services.

  2. Data Storage:

    • Users' personal data is stored on secure servers located on premises that comply with data protection legislation. RaidLine.com takes measures to ensure the confidentiality and security of information, including data encryption, the use of secure connections and modern methods of protection against unauthorized access, leaks and hacking.

  3. Data Processing:

    • Personal data is processed in accordance with the requirements of applicable law and solely for the fulfillment of the following purposes:
      • User registration on the website;
      • Processing of orders and fulfillment of transactions;
      • Providing services to customers;
      • Delivering goods to customers;
      • User support;
      • Improving the functionality of the website and offering personalized services.

    Data processing may also include the transfer of data to third parties, such as payment systems, courier services or service providers, only to the extent necessary to fulfill obligations to the user.

  4. Data retention periods:

    • Users' personal data are stored for the duration necessary to fulfill the services and purposes specified in this agreement, or for the period required by law. Once the processing purposes have been fulfilled, the data may be deleted or anonymized.

  5. Data protection:

    • RaidLine.com takes all reasonable measures to protect users' personal data, including technical, organizational and legal protection methods.

Notice of privacy policy and consent to data processing

  1. Privacy Policy:

    • The​​​​​​​ RaidLine.com privacy policy is an integral part of the user agreement. Users can read the full privacy policy on the website at any time. By using the​​​​​​​ RaidLine.com website and submitting their data, users automatically confirm their consent to the terms of collection, storage and processing of personal data.

  2. Consent to data processing:

    • The user, by registering on the website and placing orders, agrees that​​​​​​​ RaidLine.com has the right to process their personal data as part of the provision of services. Consent to data processing is voluntary, but refusal to provide data may limit the use of the site and access to services.

  3. Right to withdraw consent:

    • The user has the right to withdraw consent to the processing of their data at any time by submitting a request via the feedback form or by contacting​​​​​​​ RaidLine.com support. However, the withdrawal of consent may affect the possibility of continued provision of services and fulfillment of obligations on the part of RaidLine.com.

  4. Transfer of data to third parties:

    • RaidLine.com undertakes not to transfer users' personal data to third parties without their consent, except as required by law or when it is necessary for the performance of services (e.g., transfer of data to payment systems for transaction processing).

Protecting user rights

  1. Access to data:

    • Users have the right to request access to their personal data stored and processed by​​​​​​​ RaidLine.com. For this purpose, users can send a request to the support team in order to obtain information about their data.

  2. Data rectification and deletion:

    • Users may request the correction of their data if it turns out to be incorrect, as well as the deletion of their personal data from the​​​​​​​ RaidLine.com database, provided that all contractual obligations are fulfilled and in accordance with the law.

  3. Restriction of data processing:

    • Users have the right to request the restriction of the processing of their data in cases provided for by law, such as disputes over the accuracy of the data or the lawfulness of its use.

  4. Data protection and disclaimer:

    • Despite the use of all modern data protection methods, RaidLine.com is not liable for data leaks or other incidents caused by third parties (e.g. hackers).

Site Usage

Terms of use of the site

  1. General Provisions:

    • Users are required to use the​​​​​​​ RaidLine.com website in accordance with its purpose - to browse, purchase goods and services, and to obtain information related to the site's activities. Any use of the site for other purposes is prohibited.

  2. Prohibition on the use of automated systems:

    • Users are prohibited from using any automated systems (bots, scripts, parsers, etc.) to access the site, its functionality or database, as well as to collect information about users, goods or services.
    • You may not use automated programs to perform any activity on the site, including placing orders, registering accounts, collecting data, or attempting to circumvent the site's security systems.

  3. Intellectual Property and Copying of Content:

    • All content on​​​​​​​ RaidLine.com, including but not limited to text, images, designs, logos and other materials, is protected by copyright and is the property of​​​​​​​ RaidLine.com or its partners.
    • Copying, distribution, modification or any other use of the site materials without the prior written consent of the site owner is strictly prohibited. Violation of these rules may entail legal liability under applicable law.

  4. Correct use of the site functionality:

    • Users are required to correctly use the website functionality to place orders, interact with support and other activities available on the website. Any misuse of the site functionality, including repeatedly creating orders without the intent to purchase, attempted fraud, sending spam or abusive messages, is prohibited.

Liability for violating the rules of use of the site

  1. Responsibility for violation of the rules:

    • If a user violates the rules of use of the site, RaidLine.com reserves the right to suspend or completely terminate such user's access to the site without prior notice. Restoration of access is possible only after review of the incident by the site administration.
    • The user is solely responsible for any loss, damage or expense incurred by​​​​​​​ RaidLine.com as a result of a violation of the site's terms of use. This includes, but is not limited to: legal costs, data recovery, cyber-attack remediation, and compensation for damages caused to the company or other users.

  2. Access Restriction and Account Lockout:

    • RaidLine.com has the right at any time to restrict a user's access to the site or completely block the account in case of violations related to the use of automated systems, hacking attempts, fraud or other actions harmful to the site and its users.
    • In the case of account blocking, the user can contact the support service to clarify the reasons and possible restoration of access, but the final decision rests with the administration of the site.

  3. Disclaimer:

    • RaidLine.com is not responsible for the actions of third parties who may use illegal methods to access the site, steal data or cause other damage. The company takes all possible measures to protect the site and user data, but in case of attacks by third parties (e.g. hacker attacks), the responsibility for damages lies with the user if his actions or inactions contributed to the incident.

  4. Legal measures and defenses:

    • If a user violates the rights of​​​​​​​ RaidLine.com, including copyright infringement or attempted unauthorized access to the site system, the company reserves the right to take legal action to protect its interests.

Dispute Resolution

Claims and Dispute Resolution Procedure

  1. Pre-trial settlement of disputes:

    • In case of a dispute, claim or disagreement between the user and​​​​​​​ RaidLine.com, the parties undertake to take all possible measures for pre-trial settlement of the conflict.
    • The user should send a formal claim via e-mail or by using the feedback form on the​​​​​​​ RaidLine.com website. The claim should contain a detailed description of the disputable situation, indication of offenses, if any, and the required actions to resolve the conflict.
    • RaidLine.com undertakes to consider the received claim within no more than 30 (thirty) calendar days from the moment of its receipt. The response to the claim is sent to the user through the same channel through which the claim was submitted, unless otherwise agreed.
    • If the parties are unable to reach an agreement in a pre-trial procedure, the dispute may be submitted to the court in accordance with the terms set out below.

  2. Mandatory pre-trial settlement:

    • Before filing a lawsuit in court, the parties are obliged to undergo a pre-trial dispute resolution procedure. This condition is mandatory, and violation of it may serve as grounds for the court to refuse to accept the claim for consideration.
    • The claim must be sent no later than 30 (thirty) calendar days from the date of discovery of the violation. If this term is missed, claims may be rejected without consideration.

Location of the court and applicable law

  1. Applicable Law:

    • All disputes and controversies arising in the performance or interpretation of this user agreement shall be governed by the laws of the country in which​​​​​​​ RaidLine.com is registered, unless otherwise provided for in separate agreements with the user.
    • The laws applicable to this agreement are not contrary to generally accepted rules of international law and do not infringe upon the rights of the user as a subject of law.

  2. Court Location:

    • All disputes and claims that have not been settled in the pre-trial order are subject to consideration in the court at the place of registration of​​​​​​​ RaidLine.com. This rule applies to all types of conflicts related to the use of the site, the purchase of goods or services, as well as the protection of personal data.
    • The user agrees that the location of the court and the jurisdiction applicable to resolve disputes shall not be changed without express written agreement between the parties.

  3. International Jurisdiction Exceptions:

    • In case the user is a citizen or resident of another country, disputes will be adjudicated in accordance with the laws of the country of registration of​​​​​​​ RaidLine.com, unless otherwise provided by international agreements or bilateral treaties between countries.
    • RaidLine.com is not responsible for possible discrepancies between the local legislation of the user and the applicable regulations in the country of registration of the site. The user is obliged to independently take such differences into account when using the services of the site.

Exclusive provisions

  1. Mediation Procedures:

    • If the parties agree, they may resort to mediation before filing a lawsuit in court. The mediator may be an independent third party chosen by the parties by mutual agreement. Decisions made during mediation shall be advisory in nature.
    • In the absence of an agreement on mediation or refusal by one of the parties, the dispute shall proceed to court in accordance with the established procedure.

Changing the terms of the agreement

The right of the online store to change the terms of the user agreement

  1. The right to change the terms and conditions:

    • RaidLine.com online store reserves the right to make changes, additions or adjustments to the terms of this user agreement at any time at its sole discretion.
    • Changes may concern various aspects of the use of the site, including the rules of ordering, payment methods, delivery of goods and services, processing of personal data, as well as the responsibility of the parties.
    • New versions of the agreement come into force from the moment of their publication on the​​​​​​​ RaidLine.com website, unless otherwise specified in the modified version of the document.

  2. Reasons for changes in terms and conditions:

    • Changes may be caused by various factors, such as changes in legislation, new requirements from partners or service providers, updates to site features, changes in the structure of the services provided, and technical or marketing needs.
    • RaidLine.com undertakes to make changes to the user agreement only in cases when it is necessary to ensure stable operation of the site and compliance with current legal requirements and business practices.

The procedure for notifying users of such changes

  1. User Notification:

    • All changes and updates to the User Agreement are posted on the​​​​​​​ RaidLine.com website in the appropriate section. Users are given the opportunity to review the new terms and conditions before continuing to use the site.
    • RaidLine.com undertakes to notify users of changes to the User Agreement through publicly available communication channels, such as official RaidLine.com channels in Discord and/or Telegram and/or pop-up notifications on the website.

  2. Consent to Changes:

    • Continued use of the​​​​​​​ RaidLine.com website after changes to the user agreement are made is automatically deemed to be the user's agreement to the new terms.
    • If the user does not agree to the changes, he/she must stop using the site and all services provided. In case of refusal of the new terms, access to certain functions and services of the site may be restricted.
    • A user who does not agree with the changes may contact the support team to resolve questions regarding his rights, outstanding orders or services received at the time of the changes.

  3. It is the responsibility of the user to familiarize himself with the changes:

    • The User undertakes to independently monitor changes to the user agreement by periodically visiting the relevant section on the RaidLine.com website.
    • The online store is not responsible for the user's failure to be aware of the new conditions, if notices have been published according to the user agreement and/or published on the website.

Exclusive provisions

  1. Special cases of changes to terms and conditions:

    • In the event that changes affect key aspects of the site (e.g., payment methods, delivery methods, or data privacy), RaidLine.com agrees to provide users with more detailed notices with an opportunity for advance review before the changes take effect.
    • In special cases,​​​​​​​ RaidLine.com may provide users with a transition period to accept the new terms of agreement.

  2. Irreversibility of changes:

    • Changes to the user agreement are irreversible and cannot be challenged or revised by users once they become effective.

Contact Information

Company Details

  1. Address:

    • RaidLine.com's legal and mailing address is available upon request for legal matters or documentation. Customers may contact our support team for this information.

  2. Telephone and e-mail contact information:

    • A phone number to contact​​​​​​​ RaidLine.com is available upon request in the event of an emergency to resolve issues related to services or orders.
    • The primary method of communication is through email. For all questions and inquiries, customers may contact: [email protected]. Responses to inquiries are received during the working hours of the support service.

  3. Telegram:

    • For quick interaction and consultation, users can contact our official Telegram.

Help Desk Hours

  1. Help Desk Hours of Operation:

    • Our support team operates in the following time zones for the convenience of users worldwide:
      • 03:00 - 19:00 (EST) – Eastern Time (USA).
      • 09:00 - 01:00 (CET) – Central European Time.
      • 09:00 - 01:00 (MSK) – Moscow time.
      • 09:00 - 01:00 (Киев) – Kiev time.

  2. Response to queries:

    • During business hours, the support team strives to respond to user inquiries as quickly as possible. However, response times may vary depending on the complexity of the request and the current workload of the support team.
    • Requests received outside of business hours will be processed at the beginning of the next business day.

Additional methods of contact

  1. Feedback Form:

    • Users may also utilize the feedback form on the​​​​​​​ RaidLine.com website. All inquiries through the form are routed to customer support and processed on a first-come, first-served basis.

  2. Order Status Notifications:

    • For the convenience of customers, notifications about the status of their orders and updates will be sent to the provided email address or via Telegram if the customer chooses this method of communication.

  3. Social Media:

    • In case of need for prompt consultation, users can contact our manager via social networks, links to which are also provided on the website.

We are always open for communication and ready to help solve any issues related to your purchases or services on​​​​​​​ RaidLine.com.